Return & Replacement Policy
We stand by the quality of our prints. Please read our guidelines on replacement eligibility for custom and bulk print orders.
Notice Regarding Customized Print Products
All custom branded apparel, promotional gifts, stationary, and product packaging are custom-manufactured specifically with your proprietary logo or assets. Consequently, custom orders cannot be returned, cancelled, or refunded once the digital print proof is approved and production begins, unless a printing defect or manufacturing flaw is present.
1. Printing Defects & Replacement Eligibility
We take quality control very seriously. If you receive an order that does not match your approved design specification, you are entitled to a free re-print or replacement. We will replace items if they suffer from:
- Severe color deviation from approved proofs
- Misaligned, cropped, or smudged graphics
- Manufacturing structural defects (seams, handles)
- Incorrect sizing or count compared to invoice
2. How to File a Replacement Claim
If your shipment has print discrepancies, please follow these steps to file a replacement request:
Document the Defect
Take high-resolution photos or a quick video showing the print mismatch or structural flaw alongside the packing slip.
Email Our Support
Send the photo proofs, order invoice number, and details to support@shriharitraders.in within 48 hours of receiving the cargo.
Resolution & Remanufacturing
Our quality-control department will review the claim within 24 hours. Once verified, we will arrange courier pick-up of the defective lot and prioritize a rush print run to ship your replacements free of cost.
3. Non-Customized/Blank Merchandise Returns
For purchases of blank (unprinted) items or standard accessories, we offer a 7-day return window from delivery. Items must be returned in their original packaging, unused, and in resellable condition. The client is responsible for paying shipping rates to return blank inventory to our warehouse.
Need a replacement or order modification?
Get in touch with your dedicated print manager directly.